Shipping policy

Shipping Policy
Last updated: February 1, 2026

This Shipping Policy applies to orders placed on shopformme.com (the “Site”). The Site is operated by BFLOW FZCO (“we”, “us”, “our”).

1) Where we ship

We ship worldwide, subject to carrier availability, local legal restrictions, and destination-specific import rules.

If we are unable to ship to your location, you will be notified at checkout or contacted after purchase to arrange an alternative solution or a refund.

2) Fulfillment location

Orders are fulfilled from our warehouse in Slovakia.

3) Processing times

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • During high-volume periods (launches, promotions, holidays), processing may take longer.

Order cutoff: Orders placed after 2:00 PM (CET) may begin processing the next business day.

4) Shipping methods and delivery estimates

Delivery times are estimates and begin from the date your order ships (not the date the order is placed). Delivery windows vary by destination and are not guaranteed.

Estimated delivery windows (business days):

  • European Union: 3–7 business days

  • United Kingdom: 4–8 business days

  • United States: 6–12 business days

  • Rest of world: 7–20 business days

Express shipping: If express shipping is available for your destination, it will appear as an option at checkout.

Delays can occur due to carrier disruptions, customs processing, peak periods, weather, or local delivery conditions.

5) Shipping costs

Shipping costs are calculated at checkout based on destination, weight, and selected shipping method.

Any free-shipping promotions (if offered) will be shown at checkout and may be limited by destination, order value, or time period.

6) Taxes, duties, and import fees (DDP: delivered with no surprise fees)

We aim to make international ordering as seamless as possible. Where available for your destination and selected shipping method, your order ships as Delivered Duty Paid (DDP)—meaning applicable import duties, taxes (e.g., VAT/GST), and brokerage/clearance fees are included and handled upfront as shown at checkout. 

Fallback (rare cases): If DDP is not available for your destination or selected shipping method, your order may ship as DAP/DDU, and your local customs authority or carrier may charge duties/taxes/fees upon import. If this applies, we will indicate it at checkout or contact you before shipping where possible.

Important: We do not refund duties/taxes/fees charged by third parties if a DAP/DDU shipment is refused, returned, or delayed by customs (unless required by law).

7) Tracking

Where tracking is available, you will receive a tracking link by email once your order ships.

Some international services may show limited tracking updates until the parcel enters the destination country.

8) Temperature exposure and storage (supplements)

Our products are sensitive to storage conditions. We are not responsible for quality issues caused by:

  • Exposure to excessive heat, direct sunlight, high humidity, or freezing temperatures after delivery, or

  • Delays outside our control (e.g., customs holds, carrier disruptions)

If you believe an item arrived damaged due to transit conditions, contact us within 5 working days with photos (see Section 11).

9) Address accuracy

Customers are responsible for entering a complete and accurate shipping address.

If a package is returned due to an incorrect or incomplete address provided by the customer, we may:

  • Reship the order (additional shipping costs may apply), or

  • Issue a refund for the product price only, excluding shipping and any carrier fees incurred (unless required by law)

10) Undeliverable, refused, or uncollected parcels

If a parcel is refused at delivery, returned due to failure to collect, or deemed undeliverable by the carrier, we may refund the product price minus any shipping costs and return-to-sender fees charged by the carrier (unless required by law).

11) Damaged packages, defective items, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 5 working days of delivery at formme@shopformme.com and include:

  • Your order number

  • Photos of the product(s), outer shipping box, and shipping label

We will review and provide a replacement or refund where appropriate.

12) Lost packages and delivery delays

If tracking shows “delivered” but you have not received the parcel:

  • Check with household members/building reception/neighbors

  • Check around your delivery location

If it still can’t be located, email formme@shopformme.com within 7 days of the “delivered” scan so we can open a carrier investigation.

If tracking has not updated for 10 business days (international) or 5 business days (domestic), contact us and we will assist with next steps.

13) Returns

Returns are governed by our Return & Refund Policy. For health and hygiene reasons, opened/unsealed ingestible products are generally non-returnable. Eligible returns require Return Authorization (RMA) and are processed via returns in Slovakia.

14) Contact

Questions about shipping? Contact us at: formme@shopformme.com